Nifty Services Ltd ("Nifty", "we") is committed to making our website and apps usable by everyone. Our target conformance level is WCAG 2.2 AA.
What We Do to Support Accessibility
- Use semantic HTML with correct headings, lists, and landmarks.
- Ensure keyboard access for all interactive controls (no keyboard traps).
- Provide visible focus states and skip-to-content links.
- Maintain sufficient color contrast and support zoom/reflow up to 200% without loss of content.
- Label all form inputs clearly and associate errors with fields (ARIA where appropriate).
- Add alt text to meaningful images; mark decorative images as
aria-hidden. - Caption/transcribe multimedia and avoid autoplaying audio.
- Test with screen readers (NVDA, VoiceOver) and automated tools (axe, Lighthouse).
Compatibility with Browsers and Assistive Technology
Our site is designed to work with the latest two versions of Chrome, Edge, Firefox, and Safari on desktop and mobile. We regularly test with:
- Windows 11 + Chrome/Edge + NVDA
- macOS + Safari + VoiceOver
- iOS + Safari + VoiceOver
- Android + Chrome + TalkBack
Non-Accessible Content
We aim for full AA conformance, but the following are known issues we are working to improve:
- Some third-party widgets (e.g., map or payment iframes) may not fully expose names/roles. We work with vendors to address gaps and provide accessible alternatives.
- PDF attachments from Pros or customers may not be fully accessible. We provide guidance for accessible document creation and can supply alternative formats on request.
If you encounter an accessibility problem not listed here, please let us know so we can fix it.
What to Do If You Can't Access Parts of This Service
If you need information in a different format (accessible PDF, large print, easy read, audio recording, braille), contact us:
Nifty Services Ltd
Email: info@niftypro.co.uk
Address: 42 Eastcastle Street, London W1W 8DX, United Kingdom
We aim to respond within 10 business days.
Reporting Accessibility Problems
We're always looking to improve. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please email info@niftypro.co.uk with:
- The page URL where you experienced the issue
- A description of the problem
- Which browser/assistive technology you were using
We'll investigate and respond as quickly as possible.
Enforcement Procedure
If you're not satisfied with our response to your accessibility concerns, you have the right to contact the Equality and Human Rights Commission (EHRC) or the Equality Advisory and Support Service (EASS).
Technical Specifications
Accessibility of Nifty relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and Alternatives
Despite our best efforts to ensure accessibility of Nifty, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Assessment Approach
Nifty assesses the accessibility of our platform by the following approaches:
- Self-evaluation using automated tools and manual testing
- External accessibility audits and expert reviews
- Ongoing user feedback and testing with assistive technology users
Contact Us
If you have any questions or feedback regarding accessibility, please contact us:
Email: info@niftypro.co.uk